Empowering Accessible Travel Since 2009 Empowering Accessible Travel Since 2009 MOBILITY EQUIPMENT | MOVING & HANDLING | SLEEPING & COMFORT | BATHING & TOILETING Set sail for adventure
Mobility at Sea began its journey in 2009 as Renta Scoota, a land-based hire company offering “try before you buy” options for mobility scooters. This service was especially beneficial for vulnerable clients who found the process of choosing a mobility aid overwhelming and sometimes a pressured experience. Renta Scoota provide land-based hires for equipment within a 50-mile radius of Portsmouth. Sister company Cavendish Health Care also trading as Lightweight Scooters, offers localised retail outlets with many unique products some of which are also offered nationally. Recognising the growing desire for those with limited mobility wanting to expand their horizons and take advantage of travel options the company focused on cruising, as this posed a real solution for many travellers with mobility challenges. Working closely with the cruise lines and travel agents to raise the profile of accessible travel Mobility at Sea serve the Ports of Southampton, Portsmouth and London Tilbury with an extensive range of equipment for clients to hire and enjoy their preferred holiday. Preferred and trusted suppliers for major cruise lines, including but not limited to P&O Cruises, Cunard, Princess, Royal Caribbean, Celebrity Cruises, MSC and Fred. Olsen, Mobility at Sea has transformed the cruise experience, enabling passengers with diverse needs to travel safely and comfortably, more frequently without as many restrictions. “Everyone deserves the opportunity to travel the seas without barriers” – Alison, General Manager About Mobility at Sea 2 3 0800 328 1699 | www.mobilityatsea.co.uk 0800 328 1699 | www.mobilityatsea.co.uk Empowering Accessible Travel Since 2009 A Personalised Approach to Customer Care At Mobility at Sea, every customer’s journey is individual and is treated with the respect that deserves, with utmost care and attention. The team prides itself on delivering a personalised, knowledgeable, and friendly service. As the cruise industry has seen exponential growth—with over 1.7 million passengers departing from Southampton annually—the company’s mission remains steadfast: to eliminate barriers and ensure that all travellers can fully enjoy their holidays proved by over 15,000 individual clients. From the initial enquiry to the end of the journey, Mobility at Sea ensures a seamless customer experience. Prospective clients can easily connect through dedicated phone lines, online contact forms, or in-person. The process of assessment and booking has evolved to be thorough and streamlined, capturing the right information, and checking understanding. Before departure, the team conducts pre-cruise calls to confirm that the suitability of the hired equipment is still correct, accommodating any changes in medical or physical conditions. Additionally, a 24-hour helpline is available to discuss any concerns that may arise during the cruise. Commitment to Excellence and Customer Satisfaction With a loyal customer base Mobility at Sea takes immense pride in the positive feedback they receive. Boasting a 4.8-star Google rating, each review is personally acknowledged, reinforcing the company’s dedication to customer satisfaction. One customer’s testimonial perfectly encapsulates the impact of their service: “Mobility at Sea provides a great service that enables me to continue cruising, which would not be possible without the equipment hired.” Mobility at Sea’s unwavering commitment to accessible travel has revolutionised the cruising experience for countless individuals, proving that with the right support, the joy of travel knows no bounds. “ Photo courtesy of Limitless Travel Photo courtesy of Limitless Travel
4 5 0800 328 1699 | www.mobilityatsea.co.uk Empowering Accessible Travel Since 2009 Sleeping & Comfort Profiling beds, mattresses, riser recliner chairs, pillow raisers, bed blocks, rails and levers – reducing the compromises which impact on rest and relaxation. Many of this range are available without the need to book an accessible cabin and can promote independence and safety on board. Helping you find the right solution Rental Service – delivery and collection, or on-board (with some cruise lines) Our rental service is not automated, we speak to every client to ensure that the assessment and allocation of equipment is the most suitable, and compliant with the needs of the cruise lines. We can deliver the pre booked mobility products to the terminals so that clients can collect them and use for boardings, or if preferred the products can be delivered to the cabin in most instances. For all other equipment, with the permission of the cruise lines we install into the cabins ourselves. Moving & Handling Mobile Hoists, stand aids and transfer aids – it is so important to book the right equipment. Most customers requiring this product range will have experience of using similar products at home, whilst it is imperative to secure products that are familiar, in some instances, compromises may need to be made for alignment with use on board – our team will be able to talk through all options. Bathing & Toileting Shower commode chairs, shower stools, raised toilet seats, frames and incontinence products – items are also available for standard cabins. Sometimes this simplest of aids helps customers feel safer. Our comprehensive portfolio showcases equipment that has been carefully chosen, considered, tried and tested but we are always looking for different solutions to ensure our valued customers receive the best. Mobility Equipment Electric wheelchairs, manual wheelchairs, scooters, rollators or walking frames – there are so many options to choose from. However, our experienced team of Customer Specialists will make recommendations once a verbal assessment has been conducted to ensure the right suitability for the customer and ship, additionally many products can be adjusted for individual requirements. 0800 328 1699 | www.mobilityatsea.co.uk
6 “Mobility at Sea really helped me choose the right equipment and advised me on the perfect scooter for my needs and their team was nothing but helpful and supportive” Unit 10-11, The Parkwood Centre, Aston Road, Waterlooville, Hampshire, PO7 7HT *Phonelines open 10:00 - 15:00. 0800 328 1699 | www.mobilityatsea.co.uk
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