Mobility at Sea began its journey in 2009 as Renta Scoota, a land-based hire company offering “try before you buy” options for mobility scooters. This service was especially beneficial for vulnerable clients who found the process of choosing a mobility aid overwhelming and sometimes a pressured experience. Renta Scoota provide land-based hires for equipment within a 50-mile radius of Portsmouth. Sister company Cavendish Health Care also trading as Lightweight Scooters, offers localised retail outlets with many unique products some of which are also offered nationally. Recognising the growing desire for those with limited mobility wanting to expand their horizons and take advantage of travel options the company focused on cruising, as this posed a real solution for many travellers with mobility challenges. Working closely with the cruise lines and travel agents to raise the profile of accessible travel Mobility at Sea serve the Ports of Southampton, Portsmouth and London Tilbury with an extensive range of equipment for clients to hire and enjoy their preferred holiday. Preferred and trusted suppliers for major cruise lines, including but not limited to P&O Cruises, Cunard, Princess, Royal Caribbean, Celebrity Cruises, MSC and Fred. Olsen, Mobility at Sea has transformed the cruise experience, enabling passengers with diverse needs to travel safely and comfortably, more frequently without as many restrictions. “Everyone deserves the opportunity to travel the seas without barriers” – Alison, General Manager About Mobility at Sea 2 3 0800 328 1699 | www.mobilityatsea.co.uk 0800 328 1699 | www.mobilityatsea.co.uk Empowering Accessible Travel Since 2009 A Personalised Approach to Customer Care At Mobility at Sea, every customer’s journey is individual and is treated with the respect that deserves, with utmost care and attention. The team prides itself on delivering a personalised, knowledgeable, and friendly service. As the cruise industry has seen exponential growth—with over 1.7 million passengers departing from Southampton annually—the company’s mission remains steadfast: to eliminate barriers and ensure that all travellers can fully enjoy their holidays proved by over 15,000 individual clients. From the initial enquiry to the end of the journey, Mobility at Sea ensures a seamless customer experience. Prospective clients can easily connect through dedicated phone lines, online contact forms, or in-person. The process of assessment and booking has evolved to be thorough and streamlined, capturing the right information, and checking understanding. Before departure, the team conducts pre-cruise calls to confirm that the suitability of the hired equipment is still correct, accommodating any changes in medical or physical conditions. Additionally, a 24-hour helpline is available to discuss any concerns that may arise during the cruise. Commitment to Excellence and Customer Satisfaction With a loyal customer base Mobility at Sea takes immense pride in the positive feedback they receive. Boasting a 4.8-star Google rating, each review is personally acknowledged, reinforcing the company’s dedication to customer satisfaction. One customer’s testimonial perfectly encapsulates the impact of their service: “Mobility at Sea provides a great service that enables me to continue cruising, which would not be possible without the equipment hired.” Mobility at Sea’s unwavering commitment to accessible travel has revolutionised the cruising experience for countless individuals, proving that with the right support, the joy of travel knows no bounds. “ Photo courtesy of Limitless Travel Photo courtesy of Limitless Travel
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