Open Mon-Fri: 10am – 3pm
United Kingdom 0800 328 1699


You can call our Emergency Hotline on 07557 990913.

If something is not working as expected, then please try some of these handy remedies.

Alternatively, please feel free to contact us using our Emergency Hotline on 07557 990913. All scooters are serviced and checked before each hire. Rarely will the scooter let you down so please ensure that you have followed the advice given here before you call?

The Lights are on, but the scooter will not move.

  1. Firstly, make sure the charger is unplugged from the wall socket and the scooter.
  2. Next, take the start key OUT of the ignition.
  3. Then, push the scooter and see if it rolls. If it does, the transmission is disengaged. If it doesn’t you need to disengage it. Follow these steps to disengage and re-engage the mechanism. 

Drive/Freewheel Lever

Slot the start key into the ignition switch, and turn on. With the key removed, locate the yellow handle. Move it forward into the (N) position then back to the (D) position. The scooter should not manually move.

Make sure you allow the scooter at least 5 seconds after turning the key on before you push the go lever. Turn speed knob a little to increase speed.

Note: the scooter will not operate whilst the drive/freewheel lever is in the neutral position (forward).

All of the above steps must be followed in the order for the scooter’s system to restart. If you have not followed them in order then please start over again.

The lights on the display have not lit.

  1. Ensure the battery is sitting firmly in position.

  2. Press in the reset button located next to the charge point on the battery

  3. Remove the key,  re-insert and restart as above.


Note: failure to do this may incur charges.

For security reasons, at the end of your cruise, please ensure your scooter is not left on board the ship. Please leave it in the designated area within the baggage hall to await collection. 

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Mobility at Sea®
Unit 10-11,
The Parkwood Centre,
Aston Road,
Hampshire, PO7 7HT

Opening times:

Monday - Friday 09:00 - 17:00*
Weekend Closed

Xmas & New Year:

Christmas Day Closed
Boxing Day Closed
Wednesday 27 09:00 - 17:00*
Thursday 28 09:00 - 17:00*
Friday 29 09:00 - 17:00*
New Year's day Closed
Tuesday 2 January 09:00 - 15:00

In case of an emergency please call 07557 990913.

*Phonelines open 10:00 - 15:00.