Open Mon-Fri: 10am – 3pm
United Kingdom 0800 328 1699

Complaint Handling Procedure

We take complaints about our work, equipment, staff, and levels of service very seriously.

If you are dissatisfied with any aspect of our service, and haven't reported it during the hire period, then please communicate it within 24 hours of disembarkation and provide written confirmation within 7 days of your return to Alison Smith, General Manager, Mobility at Sea, Unit 10/11 The Parkwood Centre, Aston Road, Waterlooville, Hampshire, PO7 7HT or alison@mobilityatsea.co.uk

In order to address your complaint efficiently we will need:

We aim to acknowledge the complaint within 5 working days. If we can’t reply in full to you within this time, we will let you know and tell you when you can expect a reply.

We will obtain an engineer’s report ( if applicable) within 7 days and will forward a formal response within 21 days of receiving that report.


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Mobility at Sea®
Unit 10-11,
The Parkwood Centre,
Aston Road,
Waterlooville,
Hampshire, PO7 7HT

Opening times:

Monday - Friday 09:00 - 17:00*
Weekend Closed

Xmas & New Year:

Christmas Day Closed
Boxing Day Closed
Wednesday 27 09:00 - 17:00*
Thursday 28 09:00 - 17:00*
Friday 29 09:00 - 17:00*
New Year's day Closed
Tuesday 2 January 09:00 - 15:00

In case of an emergency please call 07557 990913.

*Phonelines open 10:00 - 15:00.